The Online Reputation Management Blog

Gregory Heilers

12 min read

How to delete Google Reviews the right way


Negative Google reviews are the plight of modern business. 91% of consumers between the age of 18 to 34 trust online reviews as much as personal recommendations. With so much trust in reviews, you'll want to make sure your reviews are an accurate representation of your brand. 

This starts with good customer service, branding, and deliverables. But even if you're doing everything right, you can still be the subject of displaced anger in online reviews. Your first thought may be to delete them -- but this can be harder than it seems. Most reviews can't simply be deleted, but there are a few cases where you can. 

Google reviews can be deleted if the review violates Google's terms of service or if you are the one that posted it. If neither of these two options fit, then the third option is to get the person who posted it to either remove or delete it. Here's how each of those options works.

10 min read

How Brands Shouldn't Deal With Scandal


Can you imagine how it felt to be the Chief Marketing Officer at Oxfam after their deputy CEO, Penny Lawrence, resigned because of a sex crimes scandal? If the first word that enters your mind is “stressed,” that’d be an understatement. A serious CEO scandal can mean the ruin of the reputation of an entire company, not just those at the top.