Contributor Posts

Pedro Rodriguez

7 min read

How to gain new customers with outstanding social media engagement

Social media is a great channel to build relationships with your customers and connect with new ones. Connecting with customers and prospective customers is called social media engagement. 

The term social media engagement is broad, but typically includes interactions like clicks, comments, likes, shares, mentions, and direct messages on your social media accounts.

Engagement is all about building meaningful relationships with customers through the interactions listed above.