4 min read
Every business thrives on interpretation. Companies with positive reputations get lots of business, retain customers for years on end, and enjoy other benefits. However, businesses with negative reputations – earned or otherwise – have a hard time surviving, let alone thriving, in the competitive marketplace.
6 min read
Getting negative feedback for your product or service can send chills down your spine. Most times, such reviews indicate something wrong with your business. They could cripple your business, especially if they are from different customers.
8 min read
Recurring revenue is necessary for every business to survive and grow. Customer experience drives recurring revenue. When you reach a position where you start getting recurring revenue, be it monthly or annually, it becomes easier to manage your business expenses, plan budgets, and make more investments to grow your business.
5 min read
For the past 30 years, the world has become increasingly more connected like never before. This means that opinions have become easier to share and are viewed by many more people, faster. These various opinions can be an extremely valuable resource for companies looking for insight into their performance, bottom line, and reputation.
9 min read
The concept of using AI for business isn't new—but can it improve conversion rates in ways you might never have expected.
For various aspects of business operations, AI usage has been taking the market by storm, appearing in nearly every field. Most people may not realize it, but they may have already benefited from AI in their daily lives.
The business world, in particular, has made great strides in utilizing AI in many ways. AI-based applications are used in:
6 min read
The best way to improve your business is by learning from your customers and the only way to do that is with quality feedback. In fact, the only way you can truly improve your business is by making adjustments to what you’re already doing right and actively improving what you're doing wrong.
12 min read
Nowadays, bringing new users to your website isn’t enough. If they leave before performing some desired action, all your efforts are wasted. If your website isn't converting visitors into customers, it's not doing its job. One of the ways to increase trust, and conversions, is social proof.
6 min read
Your customer service team is often the first and last touchpoint of your brand, thus making them the foundation of your reputation.
Your company is only as good as your worst experience. The internet and social media have given consumers more power than they ever had. Making customers happy is vital for business success. It doesn’t matter if you are a small business or a large conglomerate; listen, respond, and deliver, because word-of-mouth remains the most powerful marketing tool available to any business.
7 min read
Word of mouth marketing has become such a normal part of our lives, we are doing it every day without even realizing it. If you've ever updated a status recommending your Facebook friends watch a certain movie, or recommending your friend try out a new product, you’ve done word of mouth marketing.
9 min read
There are times when it's a good idea to integrate a little bit of purchasing power into your reputation management activities, especially if you're a business owner. Running a pay-per-click (PPC) campaign can often be an excellent addition to your overall reputation management strategy because it helps you own the first paid positions when someone Google's your brand.
We often think of building a solid website, setting up a Facebook page, and placing a few posts as the key components of reputation management. While those are definitely important, there are other avenues to improve your reputation across third-party review sites, social media, and other digital platforms.
When implemented properly, a PPC campaign can help you: