8 min read
By Reputation X on
10/15/20 6:30 AM
What is reputation risk, and how to reduce it
Reputational risk is finally starting to gain some traction among executives and decision-makers as a legitimate and essential part of their business strategy.
Considering the massive and sometimes devastating effects of reputation damage, it’s a wonder there are still so many businesses leaving themselves vulnerable.
Learn more about what reputational risk is, where it comes from, and how you can protect your company from the losses it causes.
TOPICS:
Reputation Marketing
Corporate Reputation
Business Reputation Repair
Reputation Management
21 min read
By Reputation X on
10/3/20 6:07 PM
The fact that the word “searching” is now interchangeable with the word “Googling” should tell you just about everything you need to know about what Google can do for a business that needs to be found.
Since 2014, Google Business Profile has been connecting local businesses with a bigger and better audience than they ever would have had access to on their own. With the accelerating transition to digital, it’s more vital now than ever that you get your local business online. So how do you get on Google Business Profile and why is it so important that you do?
TOPICS:
Corporate Reputation
Business Reputation Repair
Reputation Management
6 min read
By Reputation X on
10/1/20 7:14 PM
- We live in an economy where about 70-80% of market value is derived from intangible assets such as corporate reputation.
- Your company’s reputation is easier to gauge than you might think thanks to the Harris-Fombrun Corporate Reputation Quotient Model (CRQ).
- Many people consider The Harris Poll/CRQ to be a reliable validation of corporate reputation, so it can drive public perception of a company positively or negatively.
- The CRQ has become an invaluable tool for companies when managing corporate reputation and identifying new market risks and opportunities.
TOPICS:
Reputation Marketing
Corporate Reputation
Business Reputation Repair
8 min read
By Reputation X on
9/11/20 2:02 PM
Ask any business executive if they think having a good corporate reputation is important and the answer will be an obvious ‘yes’. But ask them what’s involved with having a good online reputation, maintaining one, or even what a good online reputation entails, and many will stumble trying to define a clear answer. It’s important to understand the ‘what’ and ‘why’ before setting up a reputation management plan. First, let’s start with the basics.
TOPICS:
Business Reputation Repair
9 min read
By Reputation X on
8/21/20 5:39 PM
A bad company reputation can lead to negative reviews and bad press, which can adversely affect your business’s bottom line. Here's why.
How does reputation affect a business?
It can take companies years to build a positive reputation, but it only takes an instant to create a bad one that gives your organization a black eye.
In an economy where 70% to 80% of market value comes from hard-to-assess intangible assets such as brand equity, intellectual capital, and goodwill, organizations are especially vulnerable to anything that damages their reputations.
TOPICS:
Business Reputation Repair
9 min read
By Brianne Schaer on
8/11/20 11:56 AM
The goal of any propaganda is to create a false sense of legitimacy for the agenda it is promoting, and to gain the acceptance or compliance of its audience. It’s an age-old concept that has been used by some of the most powerful movements and most influential leaders.
Propaganda is a persuasive technique used to manipulate or influence individuals to adopt a particular opinion or belief. It is not limited to a single medium and can be found in artwork, films, speeches, music, memes, and more.
TOPICS:
Business Reputation Repair
Reputation Management
7 min read
By Heidi Thiel on
7/8/20 1:51 PM
When it comes to running a successful company, customer satisfaction is one of the most important elements to keep in mind for obvious reasons. A satisfied customer is a customer who is more likely to be loyal to your brand. They are also more likely to recommend your brand to others, therefore improving your brand’s reputation and your likelihood to attract new buyers.
TOPICS:
Reputation Marketing
Review Management
Business Reputation Repair
14 min read
By Reputation X on
6/28/20 9:03 PM
Let's get this out of the way first: Reputation X doesn't do fake reviews. Really.
But the question of fake Yelp reviews does come up quite often - usually after a complaint from business owners that Yelp has been hiding some reviews (real ones) and not others. Some business owners even believe Yelp hides good reviews as a marketing tactic - for the record, we don't think that's true.
Yelp does filter out real reviews all the time. It's understandably frustrating for business owners and marketing professionals who feel they are at the mercy of a heartless algorithm, because they are at the mercy of a heartless algorithm.
That's why businesses feel compelled to pay for ads and why users say that Yelp has become a pay-to-play game. In this article we have included only some of Yelp's most recent issues, because the list is just way too long.
Yelps' algorithm is a big secret, but we've found some of the reasons both honest and less honest reviews are filtered out. We'll share them here.
TOPICS:
Review Management
Business Reputation Repair
11 min read
By Reputation X on
6/10/20 2:20 PM
This article outlines how to build a strong executive brand online to support personal as well as corporate online reputation. It includes an overview of the issue, challenges, and a basic checklist of what to do.
Every executive is the face of their company. A strong brand for every executive supports the mission of the organizational brand as a whole. Here is a summary of the issue and challenges before we get into the nuts and bolts of improving executive image online. If you just want to see the checklist click here.
TOPICS:
Reputation Marketing
Business Reputation Repair
Personal Branding
18 min read
By Kent Campbell on
6/2/20 10:07 AM
What exactly is reputation management?
In this article, we'll take a deep dive into what reputation management means in 2022 (and how it differs from reputation management 30 years ago), what it entails, and how to go about improving your reputation (or hiring a firm to do it for you).
At its core, reputation management is the effort to influence what and how stakeholders think of a brand or person. To a large extent, reputation management seeks to influence an essential metric called "sentiment" by changing what people see during search, social, and other online interactions. Reputation management can also affect the offline world as well.
Reputation management is a practice. The actions taken during a reputation management program often include work in the areas of customer experience, online marketing, social media, search engine results, online ratings and reviews, and customer satisfaction.
Reputation management goes by a variety of names:
Whatever you call it, the goal is to shape public perception about a person or business. This article will answer some of the most common questions regarding reputation management.
TOPICS:
Reputation Marketing
Corporate Reputation
Business Reputation Repair
Individual Reputation Repair
Reputation Management
Online Reputation Management Services
9 min read
By Brianne Schaer on
4/21/20 5:05 PM
Online sentiment is the emotion that people feel when engaging with your brand, product, or service. Whether a customer is making a purchase from your online store, writing a review about your business, or mentioning you in a social post, it is always somehow driven by emotion.
TOPICS:
Reputation Marketing
Business Reputation Repair
Reputation Management
9 min read
By Brianne Schaer on
4/9/20 4:40 PM
Reputation marketing is the promotion, monitoring, and acquisition of positive brand content, such as reviews, social media comments, online forums, and traditional press. It is a strategy used to better understand what is being said about you or your company online, and to use that understanding to improve your brand and overall online reputation.
TOPICS:
Reputation Marketing
Review Management
Business Reputation Repair
11 min read
By Kent Campbell on
4/8/20 9:34 AM
Summary
- Come out of the pandemic stronger than ever
- Idled non-technical employees can help improve your SEO
- Here are 8 things non-technical people can do to improve Google results
- Resources for further learning are included
We’re living through an unprecedented economic shock. Entire industries have shut down essentially overnight. Work orders have dried up. Bills are coming due — fast.
TOPICS:
Business Reputation Repair
10 min read
By Kate Teng on
4/7/20 11:36 AM
Reputation is key to success for landlords and property managers. Studies show that 89% of renters visit review sites and use the reviews to narrow down their apartment search. 70% of potential tenants will decide to visit a property or development based on its reputation.
TOPICS:
Business Reputation Repair
Online Reputation Management Services
6 min read
By Brianne Schaer on
3/30/20 3:56 PM
Even during the "Great Resignation" people want to work for a company with good reputation. The strongest job candidates are looking for more than just salary, benefits, and whether your office provides catered lunches. They’re looking at your brand’s reputation. Do people think highly of your brand? Is your brand’s values and vision aligned with their own?
TOPICS:
Business Reputation Repair
Reputation Management
Online Reputation Management Services
6 min read
By Brianne Schaer on
3/27/20 6:14 PM
A good reputation is worth a lot more than you might realize.
Not only is having a good online reputation linked to higher trust in your brand, increased profits, and better talent, but it also improves marketing efforts. This blog will focus on the link between a positive corporate reputation and lower marketing costs.
TOPICS:
Reputation Management Cost
Reputation Marketing
Business Reputation Repair
Reputation Management
Online Reputation Management Services
11 min read
By Reputation X on
11/11/19 7:17 PM
When consumers want to learn more about a business or product, they turn to the internet. Specifically, they visit websites like Yelp, Angi (formerly Angie’s List), OpenTable and even Facebook and Google. These review sites are considered trusted consumer resources where discerning buyers from every walk of life find insight into how different products and services stack up against each other.
TOPICS:
Online Reputation Repair
Reputation Management Cost
Corporate Reputation
Review Management
Business Reputation Repair
8 min read
By Brianne Schaer on
9/16/19 6:34 PM
Are you the only person in the world with your name? Probably not. We work too hard maintaining our reputations to fall victim to someone else’s mistakes. This can happen if someone with the same name as you or your company is involved in a scandal or some type of negative publicity. The reputational downfall associated with their name can affect you since you share the same name and, as a result, the same search results.
Sometimes the actions that other people take can affect your own reputation in serious ways.
- What do you do when someone with the same name as you is involved in a scandal?
- How do you distinguish yourself if you have a very common name?
- What tools can you use to monitor what is being said about your name online?
TOPICS:
Online Reputation Repair
Business Reputation Repair
Personal Branding
Online Reputation Management Services
11 min read
By Brianne Schaer on
9/10/19 3:27 PM
People will compare your brand with that of your competitors long before they contact you. Sentiment analysis allows you to track the opinions that people are expressing about your brand online, whether they are positive, negative, or neutral. Sentiment monitoring and analysis tools and techniques will give you a solid understanding of the status of your reputation online and help you to target your own content plan to either improve negative sentiment or to reinforce positive sentiment.
TOPICS:
Reputation Marketing
Social Media Marketing
Business Reputation Repair
Online Reputation Management Services
8 min read
By Brianne Schaer on
8/7/19 1:07 PM
Think about the last time you bought something online. How did you decide what to buy? You probably searched for whatever you wanted and read a few reviews. Maybe you found a negative review and that was your cue to move on to the next option.
TOPICS:
Review Management
Business Reputation Repair
Online Reputation Management Services