Using NPS to Both Measure Brand Image and Protect Reputation
When it comes to running a successful company, customer satisfaction is one of the most important elements to keep in mind for obvious reasons. A satisfied customer is a customer…
Heidi Thiel
Heidi is a writer and content creator based in New York City. When she isn’t covering articles on social media, leadership, and HR topics, you can usually find her with her nose in a book or taking a walk through Central Park. Take a look at more of her work on the Chattermill blog.
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