The Online Reputation Management Blog

Why There’s an 82% Chance They'll Check Your Reviews First

Have you ever bought anything online without looking for customer reviews first? If you’re like most adults in the U.S, your answer should be a straight “No!”

Why Does It Take 6 Months to Improve Search Rankings?

Why does it take six months for a website to rank? We get asked this quite a bit. For the most part, it's because there is a lag time of between 10 and 20 weeks before listings start to improve in search results. The exception to the rule is viral content—if users signal content is of superior value, and they do so quickly, search listings can improve in hours. Unfortunately, not every piece of content is going to go viral.

How Long Does Reputation Management Really Take?

One of the first questions we get from most of our reputation management clients is “How long will reputation management take?”. (The next question is "how much does ORM cost" of course.) Their anxiety is understandable considering that more than 80% of consumers now search Google before doing business with a company. What Google’s first page says about your business practically determines how potential clients and partners see you. And this is why determining just how long it will take to conquer that first page and secure your brands online reputation is not as simple as you might think.

How to Get Online Content Removed

Search engines, bloggers and video sites remove thousands of posts every day. Why? Knowing what can be removed, and why, can help clean up and improve how a brand is seen very quickly.

Crisis Communications: Managing Public Perception Proactively

Crisis communications is the act of managing perception of an event. It isn't management of the even itself. It is communicating in a way to minimize damage. Crisis communications is viewed differently by various stakeholders. Attorneys will have the view of saying little to avoid or minimize future litigation. The CEO may have a personal view, trying to save face or retain some semblance of authority. The Board of Directors may be primarily concerned with stock price. One thing they all have in common is a desire to minimize damage.

Web Traffic Dropping? How to Find Damaging Search Results

Why did your traffic just drop off? Was it a search algorithm change or was it the content of your results that changed? It's a nightmare situation when suddenly you find that you're ranking for negative search phrases appended to your brand name, like "fraud" or "scam." Prospects are fleeing.

The Five Content Types to Create Simultaneously

Create these five types of content at the same time, and in a specific order to give your inbound / SEO campaign consistency and make it easier to execute.

Even Your Grandmother is Using Voice Search Now

Google announced something surprising back in 2016: the news that voice search made up 20 percent of their mobile queries that year.

Common Elements of a Web Page and How to Treat Them

If you make or edit online content, you are are a content creator. As a content creator, you’ll need to strike that balance between SEO (search engine optimization) and a positive user experience. To make sure everyone is on the same page, here is a list of the different elements that combine to create an engaging and well optimized piece of content.

Basic Reputation Management Tips and Suggestions

Of all the categories involved in managing a business’s online reputation, reputation repair is the one most fraught with confusion.

As humans, we tend to hate criticism, founded or unfounded. Any sort of negativity directed toward your business—earned or otherwise—holds an immense power to inflict damage in both the present and the future. How you respond can either mollify the situation or exacerbate it, and with the stakes so high, not many businesses can afford a misstep.

Eight Reputation Statistics That Affect How You're Seen Online

Online reputation statistics change regularly, this updated list of stats will fascinate and might even scare you.

Reputation and character are different. Reputation is what people think of you or your brand, character are the actual qualities you or your brand have.

A Quick n' Dirty Reputation Management Plan

Need to fix a brand or persons online reputation but don't have a lot of time? Here is a quick n' dirty ORM plan most brands can use (OK, not so dirty). It's a massively abbreviated version of the one we use at Reputation X.

New Business? Set Reputation as a Priority from Day One

Reputation and reviews drive the success of businesses worldwide. Every month, approximately 543,000 new businesses open up. 70% of them survive at least two years, half at least five years, and a third at least ten years. Just a quarter of all new businesses survive for 15 years or more. 

Use Different Media to Improve Brand Authority and Influence

Websites that are "authoritative" in their space rank much better. Google pays more attention to authoritative sites and pages. But how does a website become "authoritative"? Leverage different kinds of media to accomplish your goals. 

Finding Search Phrases That Keep Customers Away from Your Business

Which search phrases are killing your business?

Imagine your customer gets your business’s address from a friend, comes to your storefront, and every single negative review from the last ten years is taped to the windows. At the same time, someone on the sidewalk yells through a megaphone, “don’t shop here even if it’s the last store on earth!” while a video showcases old footage of an employee stealing from a customer. Ouch.

Search Result Audits for Reputation Management

One of the biggest mistakes people make when performing online reputation management is to build a bunch of different web profiles and fill them with sloppy content. Worse, all these properties often can't be effectively maintained over time, and so lose relevance. The best way to manage reputation online is to understand prospective customers, similar companies, and what search engines are looking for. One of the first steps is to perform a search result audit. Here's why. 

Defying SEO Gravity: What is Position Zero?

Why do some web pages show up "above" the first search result? This is called a Featured Snipped, or "position zero" in the SEO field. For instance, we searched "featured snippet" in Google and here's what happened:

Branded vs. Non-Branded Content

Branded content is clearly about you or your company. Non-branded content is not necessarily about you or your company at all, but it contains references to either. Both types of content include your search phrase and assist in your online reputation strategy, but are structured differently. Both types of content require freshness updates.

How to Start Your Reputation Search Result Audit

A search result audit is part of any reputation management plan, and can make your business better by revealing the strengths and weaknesses of your online brand as seen by your prospective customers. Warning: sometimes it can be a little scary.

A Simple Content Plan for Understaffed Companies

This relatively simple step-by-step inbound content plan will work for most small and medium-sized companies. While the schedule is weekly, it could very well be monthly. It's flexible to fit most time and budget constraints. 

5 Steps to Improve Reputation E-Book

See how Reputation X can help you: 1-800-889-4812