6 min read
By Reputation X on
5/13/21 7:37 AM
Key takeaways
- Wikipedia will delete a page for a variety of reasons - mainly due to a lack of notability
- You partly control the odds of whether or not a Wikipedia article survives
- The right editors with the right approach in the right circumstances will increase your chances of keeping a page online
Why your company needs Wikipedia
Wikipedia is one of the Internet’s strongest and biggest websites. If you or your company has a Wikipedia page, chances are that page will rank high in the search results when someone performs a Google search. Whether you are developing a page for yourself or your company (frowned upon by Wikipedia), or creating one simply out of interest, these tips will help create a page that has a lower probability of being deleted.
TOPICS:
Online Reputation Management (ORM)
Wikipedia
9 min read
By Brianne Schaer on
5/12/21 6:32 AM
In most cases executive reputation is viewed through the online lens. That lens is most often curated by companies like Google in the form of search or social results. When someone researches an executive or company the search results tell that persons story. In order to control one's online reputation there are certain relevant topic-specific sites that tend to rank better than others for executives.
TOPICS:
Personal Reputation Management
Online Marketing Best Practices
Corporate Reputation
11 min read
By Reputation X on
5/11/21 12:35 PM
Wikipedia shows up as the No. 1 search result on more than 56% of all Google searches and appears on page one of 99% of all searches. Part of protecting your brand’s reputation should include making sure your Wikipedia page is protected.
Highlights:
- Some Wikipedia pages are prone to deliberate attacks of false information.
- To prevent fraudulent edits and vandalism, Wikipedia has various levels of page protection.
- There are 11 types of Wikipedia page protection, created to protect different types of pages in specific ways.
TOPICS:
Reputation Protection
Wikipedia
Reputation Strategy
28 min read
By Reputation X on
5/6/21 5:50 PM
Reputation is the subjective qualitative belief a person has regarding a brand, person, company, product, or service. Reputation is a belief that is socially transferred from one person or system to another.
Word origin
The meaning of reputation is derived from the Latin word 'reputātiō', meaning "the act of reputāting or state of being reputāted". The word reputation is a noun that also means "judgement, opinion, or estimation, especially an informed one.
What reputation is
Reputation is best defined as a third-party perception of your, or your brands, character and attributes. Reputation evolves over time, but it can be engineered. Every time you see an advertisement or press release about a company it's an attempt to somehow change how you think of the company's brand.
Reputation is perception
Reputation is perception, put another way - it is subjective. Reputation is a malleable thing. Malleable by others, or to some extent by the subject. Reputation perception in a small social circle is less changeable than it is in a large network because it is perceived on a one-to-one basis with no intermediary in-between. How you (person A) feel about the way your friend (person B) treated you is between you and your friend. No person or entity stands between so your friends' reputation is through direct knowledge you have of them.
Reputation is indirect knowledge
Most reputation perception is through indirect knowledge. An example of this might be how you (person A) feel about your friends' (B) friend (C) whom you've never met. Everything you know about the person you have yet to meet (person C) has been communicated by the friend you do know (person B). If you friend (B) says bad things about the other person (C) you will probably come to the conclusion that the person you don't know is not a great human being - whether it's true or not. That person in the middle (B) is the intermediary.
The intermediary controls how you perceive the reputation of person C. In the case of a large network like the internet, where you have no direct knowledge, Google is person B.
Reputation perception within a large network (such as the internet) is often easier to change than in a smaller network (a group of friends) because today people depend on search engines like Google, or Amazon, to make decisions for them about the reputation of people, products, services, or companies.
These companies are in effect, person B, and they color the way you feel about things for which you have no direct knowledge. Every time you look at an Amazon rating you are experiencing the opinion of an intermediary. And in most cases you probably trust it. The same is true of Wikipedia articles, Instagram, or Google search results, most people trust them even though they can be manipulated.
Reputation can be manipulated
In a large network reputation can be improved or damaged by manipulating the intermediary. Reputation intermediaries can be a search engine like YouTube, Bing, Google, Amazon, or Duck Duck Go. Reputation can be improved, or destroyed, using intermediaries because there is no direct knowledge of the facts.
Whether you're selling bottled water or running for President, your online reputation precedes you. By changing how Google portrays a brand you can change one of the main ways people perceive reputation.
In today’s digital environment, reputation is more important, more pervasive, more unforgettable, and more meaningful than ever. It's difficult to build, enhance, sustain, and protect a reputation that'll last (even for a reputation management agency). It’s also easy to neglect, abuse, reject, or shred a reputation in a short amount of time.
A disaster can happen in minutes, circle the globe within hours, and live on to haunt your search results. That's why it's so important to maintain an active reputation management strategy.
Let's unpack what reputation really is.
TOPICS:
What is Reputation
10 min read
By Reputation X on
4/29/21 1:35 PM
Highlights:
- Google’s guide for online reputation management is overly simple (just three steps) and makes it sound like controlling what is written online about you is an easy process.
- In reality, managing your reputation on search engines is time-consuming and labor-intensive, with constant monitoring and publication of quality content.
- SEO and online reputation management are closely interlinked, as the better your SEO strategy, the more relevant results you want to see will be displayed on Google’s first page.
Google’s documentation for online reputation management outlines three simple steps.
- Search for yourself
- Create a Google account
- Remove unwanted content and the associated search results
Sounds easy, right? But it’s not.
9 min read
By Reputation X on
4/20/21 3:33 PM
Highlights:
- Anyone can make changes to Wikipedia, but that doesn’t mean you should. Wikipedia uses artificial intelligence to spot conflicts of interest.
- While it is possible to make an anonymous edit on Wikipedia, you won’t be able to hide entirely thanks to device fingerprinting and IP address tracking.
- In many cases, editing under a username is actually more anonymous than avoiding logging in because it doesn’t display your IP address publicly (though Wikipedia admins can see it).
Anyone can edit Wikipedia. Yet just because you can edit the page doesn’t always mean you should – especially if it’s about you or your company.
TOPICS:
Wikipedia
9 min read
By Reputation X on
4/12/21 6:15 AM
Key takeaways
- What Wikipedia says about you matters a lot
- Despite the setup of Wikipedia as an open-source program, not just anyone can edit everything
- Seeing who edited a Wikipedia article helps with transparency and understanding the power dynamics on a page
Wikipedia is one of the world’s most powerful websites. What Wikipedia says about you or your company can have a big impact, which is why many companies and organizations have tried to spruce up their Wikipedia pages - sometimes with disastrous effects.
TOPICS:
Monitor Online Reputation
Wikipedia
Corporate Reputation
8 min read
By Reputation X on
4/11/21 6:13 PM
Highlights:
- Improve your personal brand online by paying attention to what Google reveals about similar people.
- Online content gaps are missed opportunities at generating awareness and interest in your personal brand.
- A successful content strategy addresses customer’s needs at all stages of the buyer’s journey.
- A quick and efficient way to spot and correct content gaps is a best-practices analysis of your competitors.
Don’t be misled by the name. A personal brand is first and foremost a financial asset that generates sales, increases revenues, opens the doors to new opportunities, and enhances online reputation.
Like all other financial assets, a personal brand is an investment—success demands research, planning, strategy, and a diverse portfolio of communications and content.
Most personal brand advice starts with something about being unique, finding your voice, etc. But once you’ve determined what your unique personal brand should say, what’s next? What “content” portfolio do you invest in to build your brand’s value and positive reputation?
What will the canvas of search results reveal about your personal brand, and how do you get Google to show the world what you want it to see?
TOPICS:
How to Do Reputation Management
Personal Reputation Management
8 min read
By Reputation X on
4/1/21 5:58 PM
People try to exploit Wikipedia’s open editing policy to add false information, but the online encyclopedia has tools and volunteer teams to suss them out.
Highlights
- Wikipedia uses powerful tools and a large network of volunteer editors to detect bogus edits.
- Wikipedia edits can be tracked by the editor’s username or IP address.
- False information is often quickly removed from Wikipedia.
- If you see false information on a page, flag the bogus content for a Wikipedia editor to review.
Wikipedia can be a part of your reputation management strategy and a great source of corporate visibility and marketing. But it also comes with some risks because it could include all kinds of information: good and bad. It is, after all, editable by the public.
TOPICS:
Wikipedia
6 min read
By Brianne Schaer on
3/30/21 5:10 PM
Reviews matter. They make your business more credible and directly impact revenue. No matter if you're a small business or a major brand, online reviews affect your reputation and conversion rates. They can make or break your business.
This is even more true as we continue to navigate tumultuous economic times. U.S. digital revenue skyrocketed a record-breaking 44.4% between April and June 2020. Now, more than $1 in every $5 spent on retail purchases comes from online orders. As more people continue to shop online, they’re also reading online reviews to decide where to spend their money.
TOPICS:
How to Do Reputation Management
Online Review Management
Online Reputation Repair
6 min read
By Reputation X on
3/26/21 10:55 AM
Highlights
- Your personal online reputation is the information people find when they perform a search for your name online.
- Personal reputation management helps you monitor, influence, and improve your online reputation and personal branding.
- To improve your reputation, you must find what information about you already exists online, compare that to the information found for highly-regarded colleagues, and create a personal reputation management strategy to upgrade areas where your information is negative or poor.
When someone searches your name online or using a social media platform, what are they seeing? Is it something you’d be proud of?
Personal reputation management helps you monitor, influence, and improve your online reputation and personal branding.
TOPICS:
Personal Reputation Management
Reputation Protection
Reputation management services
7 min read
By Reputation X on
3/23/21 10:37 AM
The highlights
- A personal brand statement sets you apart from the competition.
- Effective personal brand statements are succinct, emotionally provocative, intriguing, and formatted with purpose.
- Personal brand statements are relevant to entrepreneurs, freelancers, and job seekers alike.
- Powerful personal brand statements answer the questions of who you are, why you’re valuable, what you do, and who you serve.
A personal brand statement has the power to define your professional purpose and allow you to stand out successfully in a competitive marketplace. Let’s take a look at the elements that can be used to craft a great personal brand statement and view exceptional examples that put those elements into practice.
TOPICS:
How to Do Reputation Management
Personal Reputation Management
Online Reputation Management (ORM)
19 min read
By Reputation X on
3/16/21 11:57 AM
“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” – Warren Buffet
Corporate reputation has so many facets, it’s hard to get all the information in one place. We’re here to remedy that. This corporate reputation guide will break down everything you need to know about corporate reputation:
TOPICS:
Business Reputation Management
What is Reputation
Corporate Reputation
10 min read
By Reputation X on
3/9/21 5:45 AM
Highlights:
TOPICS:
Business Reputation Management
Online Marketing Best Practices
Reputation Marketing
6 min read
By Reputation X on
2/23/21 12:24 PM
Highlights
- Corporate image and corporate reputation are subjective perceptions that affect how people see and interact with your business.
- Corporate image is more about how a brand makes people feel, while reputation includes people’s perceptions of a company’s products, leadership, finances, social responsibility, and interactions with its customers, employees, and community.
- Both corporate image and reputation can impact a company’s revenue and success.
- Even if you have a good corporate reputation, a poor company image can hurt your revenues.
- Incorporating image consulting into your reputation management strategy can improve your brand’s reach and success.
At a first glance, a corporate image and a corporate reputation might seem like synonyms. There are definite similarities between the two: both your corporate image and your corporate reputation are important subjective perceptions that affect not only how people see your business, but also how and if they do business with you.
TOPICS:
Business Reputation Management
Online Marketing Best Practices
What is Reputation
Corporate Reputation
7 min read
By Reputation X on
2/22/21 1:30 PM
Highlights
- Your company’s reputation is arguably its most valuable asset.
- 63% of your market value is attributed to your corporate reputation.
- The Internet and social media have made reputation insurance more vital than ever.
- Reputation insurance policies can be purchased individually or integrated into existing company insurance policies.
- Stand-alone corporate reputation insurance policies are designed to cover any financial losses that relate to diminished sales from a damaged reputation but come at a much higher price than an add-on policy.
Of the many things that we count on in life, our reputation ranks amongst the most important. Often directly linked to our chances for social success, reputation is the intangible standard that affects our personal and professional life in a very tangible way.
TOPICS:
Reputation Protection
Business Reputation Management
Online Reputation Repair
Corporate Reputation
5 min read
By Reputation X on
2/19/21 10:25 AM
Tools used in reputation management campaigns
Online reputation management (ORM) tools can be broken into monitoring tools that tell you when a problem may be occurring. The second type of ORM tool is the kind that helps you solve a problem once it has occurred.
The vast majority of reputation related tools can be categorized monitoring / listening tools. Tools that actually help you improve your reputation focus mainly on improving online reviews. There are very few (maybe zero) software options to repair online reputation.
Truly improving or repairing online reputation takes a set of skills no software can match, although it may happen at some time in the future. We've broken down monitoring, outreach, and publishing tools below:
Tools for monitoring, outreach, analysis, and publishing
You can never understate the importance of your online reputation. From who finds you on the Web to whether they decide to do business with you, the image that is portrayed when your name or company is typed into a search engine holds significant power to harm you.
TOPICS:
How to Do Reputation Management
SEO Reputation Management
Online Reputation Management (ORM)
3 min read
By Reputation X on
2/19/21 10:21 AM
A reputation analysis examines the way online content reflects the sentiment of your brand. A SWOT Analysis can be used to better understand online brand.
A brand reputation SWOT analysis takes into account:
- Positive brand indicators (what the brand is doing right): A brand that is putting out good content will have some consistency in the way it's portrayed online.
- Negative brand indicators (what a brand is doing wrong): A brand that is putting out bad content will have a hard time maintaining a positive reputation if negative brand indicators outweigh positive brand indicators.
- Online reviews: Online reviews are a key indicator the online sentiment of your brand.
- Online mentions: Mentions on social media, review sites, or other authority sites reflect the sentiment of your brand.
TOPICS:
Reputation Protection
What is Reputation
Monitor Online Reputation
sentiment analysis
9 min read
By Reputation X on
2/19/21 8:02 AM
Sentiment analysis uses natural language processing (NLP) to identify and quantify the sentiment of text, video, or images at scale. It is most commonly used to quickly and efficiently identify negative reviews or articles online.
At Reputation X, we put over a decade of online brand management experience into every strategy we develop. Part of our industry know-how includes a keen mastery of the tools that can aid our clients in building, improving, and maintaining their positive online reputations.
TOPICS:
How to Do Reputation Management
Monitor Online Reputation
Net Promoter Score
7 min read
By Reputation X on
2/19/21 7:58 AM
Measuring the impact your corporate reputation has on your business
- Measuring the value of corporate reputation is important yet challenging.
- Corporate reputation is only becoming more valuable to companies.
- Measurement is difficult because corporate reputation is an intangible asset. It is difficult to quantify how people think and feel about your brand.
- One approach to measuring corporate reputation is analyzing a company’s stock prices, financial statements, and brand loyalty.
- Companies can measure customer loyalty by looking at their net promoter score, customer loyalty index, customer lifetime value, and/or repeat purchase rate.
- At the core of the challenge of measuring the value of corporate reputation is accurately combining the impacts of quantitative vs. qualitative factors.
There is no perfect formula for measuring the value of corporate reputation. While many researchers have presented theories, a brand’s reputation is still an intangible asset. We know it is important, yet it’s challenging to quantify because it focuses on how people think and feel about your brand.
TOPICS:
Online Reputation Management (ORM)
Business Reputation Management
Corporate Reputation