The Reputation Management Blog

5 min read

Ways to Manage Public Perception Proactively

Published on 04/13/19 3:48 PM PST by Reputation X

Crisis communications is the act of managing perception of an event. It isn't management of the even itself. It is communicating in a way to minimize damage. Crisis communications is viewed differently by various stakeholders. Attorneys will have the view of saying little to avoid or minimize future litigation. The CEO may have a personal view, trying to save face or retain some semblance of authority. The Board of Directors may be primarily concerned with stock price. One thing they all have in common is a desire to minimize damage.

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3 min read

Inbound Leads Dropping? Maybe It's Negative Search Results

Published on 09/27/18 3:47 PM PST by Kent Campbell

Why did the organic for your branded search traffic just drop off? Was it a search algorithm change or was it the content of your results that changed? It's a nightmare situation when suddenly you find that you're ranking for negative search phrases appended to your brand name, like "fraud" or "scam." Prospects are fleeing.

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7 min read

Content Efficiency: Five Types to Create Simultaneously

Published on 04/13/19 3:32 PM PST by Kent Campbell

Create these five types of content at the same time, and in a specific order to give your inbound / SEO campaign consistency and make it easier to execute.

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3 min read

Everybody is Using Voice Search Now

Published on 09/27/18 3:52 PM PST by Amanda Marie

Google announced something surprising back in 2016: the news that voice search made up 20 percent of their mobile queries that year.

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8 min read

Elements of a Web Page

Published on 01/29/19 7:39 PM PST by Reputation X

If you make or edit online content, you are are a content creator. As a content creator, you’ll need to strike that balance between SEO (search engine optimization) and a positive user experience. To make sure everyone is on the same page, here is a list of the different elements that combine to create an engaging and well optimized piece of content.

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5 min read

Things You Can Do to Fix a Broken Reputation

Published on 09/27/18 3:58 PM PST by Amanda Marie

Of all the categories involved in managing a business’s online reputation, reputation repair is the one most fraught with confusion.

Humans hate criticism - founded or unfounded. Any sort of negativity directed toward your business—earned or otherwise—holds an immense power to inflict damage in both the present and the future. How you respond can either mollify the situation or exacerbate it, and with the stakes so high, not many businesses can afford a misstep.

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17 min read

2019 Online Reputation Management Statistics [May Update]

Published on 05/03/19 9:35 AM PST by Kent Campbell

Online reputation statistics change regularly. This guide was last updated April  2019.

If you’re like many Chief Marketing Officers you might lie awake at night wondering when the next emergency will upset your well laid plans. We understand. The online reputation management world smolders with tales of tragedy, falls from grace, and salacious rumors that can destroy careers and entire businesses. As with any threat, a little knowledge can go a long way. 

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5 min read

How to build the reputation of a startup

Published on 09/27/18 3:30 PM PST by Amanda Marie

Reputation and reviews drive the success of businesses worldwide. Every month, approximately 543,000 new businesses open up. 70% of them survive at least two years, half at least five years, and a third at least ten years. Just a quarter of all new businesses survive for 15 years or more. 

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4 min read

How to use authority to rank better

Published on 09/27/18 3:28 PM PST by Kent Campbell

Websites that are "authoritative" in their space rank much better. Google pays more attention to authoritative sites and pages. But how does a website become "authoritative"? Leverage different kinds of media to accomplish your goals. 

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4 min read

Which search phrases are killing your brand?

Published on 09/27/18 3:25 PM PST by Kent Campbell

Which search phrases are killing your business?

Imagine your customer gets your business’s address from a friend, comes to your storefront, and every single negative review from the last ten years is taped to the windows. At the same time, someone on the sidewalk yells through a megaphone, “don’t shop here even if it’s the last store on earth!” while a video showcases old footage of an employee stealing from a customer. Ouch.

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