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How to Improve Online Reviews

Online reviews are important – obviously. Their impact, good or bad, cannot be overstated. Research indicates that a staggering 91% of consumers read online reviews before making a purchase decision.…

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Crafting a Reputation Crisis Response Plan

Having a well-crafted PR crisis response plan is a basic tool for directors of marketing and communications to protect their organization’s reputation and navigate through challenging situations. This guide will…

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