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What is Reputation

28 min read

What is reputation?

Reputation is the subjective qualitative belief a person has regarding a brand, person, company, product, or service. Reputation is a belief that is socially transferred from one person or system to another.

Word origin

The meaning of reputation is derived from the Latin word 'reputātiō', meaning "the act of reputāting or state of being reputāted". The word reputation is a noun that also means "judgement, opinion, or estimation, especially an informed one.

What reputation is

Reputation is best defined as a third-party perception of your, or your brands, character and attributes. Reputation evolves over time, but it can be engineered. Every time you see an advertisement or press release about a company it's an attempt to somehow change how you think of the company's brand.

Reputation is perception

Reputation is perception, put another way - it is subjective. Reputation is a malleable thing. Malleable by others, or to some extent by the subject. Reputation perception in a small social circle is less changeable than it is in a large network because it is perceived on a one-to-one basis with no intermediary in-between. How you (person A) feel about the way your friend (person B) treated you is between you and your friend. No person or entity stands between so your friends' reputation is through direct knowledge you have of them.

Reputation is indirect knowledge

Most reputation perception is through indirect knowledge. An example of this might be how you (person A) feel about your friends' (B) friend (C) whom you've never met. Everything you know about the person you have yet to meet (person C) has been communicated by the friend you do know (person B). If you friend (B) says bad things about the other person (C) you will probably come to the conclusion that the person you don't know is not a great human being - whether it's true or not. That person in the middle (B) is the intermediary.

The intermediary controls how you perceive the reputation of person C. In the case of a large network like the internet, where you have no direct knowledge, Google is person B

Reputation perception within a large network (such as the internet) is often easier to change than in a smaller network (a group of friends) because today people depend on search engines like Google, or Amazon, to make decisions for them about the reputation of people, products, services, or companies. 

These companies are in effect, person B, and they color the way you feel about things for which you have no direct knowledge. Every time you look at an Amazon rating you are experiencing the opinion of an intermediary. And in most cases you probably trust it. The same is true of Wikipedia articles, Instagram, or Google search results, most people trust them even though they can be manipulated. 

Reputation can be manipulated

In a large network reputation can be improved or damaged by manipulating the intermediary. Reputation intermediaries can be a search engine like YouTube, Bing, Google, Amazon, or Duck Duck Go. Reputation can be improved, or destroyed, using intermediaries because there is no direct knowledge of the facts. 

Whether you're selling bottled water or running for President, your online reputation precedes you. By changing how Google portrays a brand you can change one of the main ways people perceive reputation.

In today’s digital environment, reputation is more important, more pervasive, more unforgettable, and more meaningful than ever. It's difficult to build, enhance, sustain, and protect a reputation that'll last (even for a reputation management agency). It’s also easy to neglect, abuse, reject, or shred a reputation in a short amount of time.

A disaster can happen in minutes, circle the globe within hours, and live on to haunt your search results. That's why it's so important to maintain an active reputation management strategy.

Let's unpack what reputation really is.

19 min read

The ultimate guide to corporate reputation

“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”  – Warren Buffet

 

Corporate reputation has so many facets, it’s hard to get all the information in one place. We’re here to remedy that. This corporate reputation guide will break down everything you need to know about corporate reputation:

6 min read

The impact of company image on corporate reputation

Highlights

  • Corporate image and corporate reputation are subjective perceptions that affect how people see and interact with your business.
  • Corporate image is more about how a brand makes people feel, while reputation includes people’s perceptions of a company’s products, leadership, finances, social responsibility, and interactions with its customers, employees, and community. 
  • Both corporate image and reputation can impact a company’s revenue and success.
  • Even if you have a good corporate reputation, a poor company image can hurt your revenues.
  • Incorporating image consulting into your reputation management strategy can improve your brand’s reach and success.

At a first glance, a corporate image and a corporate reputation might seem like synonyms. There are definite similarities between the two:  both your corporate image and your corporate reputation are important subjective perceptions that affect not only how people see your business, but also how and if they do business with you. 

3 min read

SWOT Analysis for Online Brands

A reputation analysis examines the way online content reflects the sentiment of your brand. A SWOT Analysis can be used to better understand online brand.

A brand reputation SWOT analysis takes into account:

  • Positive brand indicators (what the brand is doing right): A brand that is putting out good content will have some consistency in the way it's portrayed online.
  • Negative brand indicators (what a brand is doing wrong): A brand that is putting out bad content will have a hard time maintaining a positive reputation if negative brand indicators outweigh positive brand indicators.
  • Online reviews: Online reviews are a key indicator the online sentiment of your brand. 
  • Online mentions: Mentions on social media, review sites, or other authority sites reflect the sentiment of your brand.

7 min read

What makes corporate reputation a valuable intangible asset?

Business assets are often thought of as tangible things that provide service or value to the company that owns them, such as equipment, cash, raw materials, or real estate. But there are valuable properties in business that are not physical. These include patents, goodwill, and a good corporate reputation

6 min read

The basics of reputation management theory

What is reputation?

As the asset that most directly affects the decision making of your competitors, customers, friends, family, coworkers, and everyone else your name comes in contact with, reputation is a form of power. It's also fragile. So how's a reputation formed, what does it consist of, and what's the basic theory around how to build or fix it?

6 min read

History of reputation management

ORM is a relatively new concept. It’s based on enhancing trust and credibility.

Long before Google and social media brought everything online, businesses grew and expanded based on their reputation and how the market perceived a brand. Online reputation management (ORM) is a comparatively new concept, but it’s based on the same business principles: trust and credibility. 

9 min read

What is a personal brand?

What a personal brand is, why you need it, and how you build it.

  • A company’s brand is the feeling, image, or value consumers perceive about the company or its products.
  • Your personal brand is how the world perceives your reputation and your business stature.
  • Your personal brand is crucial because it is what makes you stand out from your colleagues and competitors.
  • You represent your brand all the time, so cultivate it.

9 min read

How Fortune ranks the world’s most admired companies

The world’s most admired companies based on a nine-point ranking system

  • Fortune Magazine has another well-respected, powerful list:  Fortune's World's Most Admired Companies
  • The peer-judged list is scored and determined by business insiders within each industry.
  • List candidates are rated based on nine key attributes running the gamut of business performance indicators.

You’ve heard of the Fortune 500, a well-respected ranking of the largest companies by revenue in the United States, but you might not be aware of another annual list Fortune produces that ranks the admirability of global companies based on key attributes as perceived by a large audience of qualified professionals.

18 min read

What Is Reputation Management?

Reputation management is the effort to influence what and how people think of a brand or person when viewed online. Put another way, character is who you are reputation is whom other people think you are, and today reputation is based mainly on what artificial intelligence systems like Google portray about you rather than the first-person experience.

Reputation management goes by a variety of names — online reputation management (ORM), internet reputation management, impression management, rep management, brand perception, or brand reputation management. Whatever you call it, the goal is to shape public perception about a person or business.

This blog post will answer some of the most common questions regarding reputation management.

5 min read

What is impression management?

Impression management is the process by which people attempt to control how they are perceived by others. This can be either conscious or subconscious and involves highlighting positive aspects while shying away from negative ones.

Whether you realize it or not, impression management plays a huge role in personal branding, business success, and everyday life. After all, we all want to be well-liked, don’t we?

10 min read

What is sentiment analysis?

sentiment analysis

A basic task in sentiment analysis is classifying the polarity of a given text at the document, sentence, or feature/aspect level—whether the expressed sentiment in a document, a sentence or an entity feature/aspect is positive, negative, or neutral. Advanced sentiment analysis looks even further into emotional states such as "angry", "sad", and "happy".

Sentiment analysis provides insights into the opinions and emotions that people express about your brand, product, or service online. It uses natural language processing (NLP) and machine learning to quickly identify the tone of text, video, or images, which can help brands to identify and react to negative reviews, articles, or other mentions.

6 min read

Brands with a great reputation attract the best candidates

How to attract better candidates through reputation marketing

People want to work for a company with good reputation. The strongest job candidates are looking for more than just salary, benefits, and whether your office provides catered lunches. They’re looking at your brand’s reputation. Do people think highly of your brand? Is your brand’s values and vision aligned with their own?

7 min read

Character vs. reputation - which is more important?

What is more important? Who you are or who people think you are?

How closely are your character and reputation really connected? Is one more important than the other? Let’s look at what character and reputation are individually, and how they can work together to bring you success.

  • Your character and your reputation should align with one another

  • Reputation is an outward expression of your character

  • Character is the foundation of your reputation

  • Both are necessary to maintain a positive online reputation

7 min read

What is a good online reputation anyway?

A positive online reputation should be every individual or business’s goal in 2020. An online reputation can be defined as the way that a person or business is perceived based on the information that appears about them online. Hopefully, that information is positive. If it’s not, then it’s time to put in some work to clean up your search results and start your journey to maintaining a positive online reputation and reaping the benefits that come with it.