The Online Reputation Management Blog

The 18 Ways Google Describes You Today

Today there are least 18 different ways for a business to be seen in search results, and that doesn’t even count social channels. Different types of search results include Adwords at the top or bottom of the page, the Knowledge Graph, images, reviews, news, shopping, videos and of course normal blue link search results.

Can Bots Write Articles Yet?

Everyone who uses the internet has interacted with bots. Bots chat with us on apps, leave comments on articles and videos, and write social media posts. We know that bots have the ability to put words together coherently. But can bots write entire articles by themselves?

How Augmented Reality Could Further Segment Society

Augmented reality is a data-overlay over the real world. Taking the WSJ's article about the difference between conservative and liberal Facebook feeds a few steps further we could end up with burqa's overlaid over every woman's body through the magic of augmented reality.

Just What is Internet Privacy?

Definition: Internet Privacy is the ability of individuals to control the flow of information and have reasonable access to data generated during a browsing session.

Suppress Negative Search Results

Negative content can damage a company or person worse than the author often realizes. Sometimes it can be taken down, other times it must be pushed down or suppressed. An online reputation suppression strategy is based on moving newly created, and existing positive search results, higher up in search engine results in order to move down or 'suppress' negative search results.

The Difference Between a VPN and a Proxy for SEO

The main shared function of both Virtual Private Network (VPN) software and Proxy services is to give you, the user, control over your IP address while online. It’s not uncommon for many VPN service providers to also offer a proxy service as standard, however there are a plethora of standalone proxy services that can be used at a lower cost than most VPNs - even for free.

Why Reputation Services Don't Always Work

Sometimes online reputation projects don't work. There are a number of reasons for a project not working out but a few that stand out. The number one reason is a lack of SEO, but there are other reasons too. 

Online Reputation Laws to Know

Sometimes you need to invoke one law or another to support or attack a particular position. If we had a dollar for every time a politician claimed that “the law states this” or “the courts agree that,” well, we wouldn’t be in the web reputation management business. We’d be sitting on a beach somewhere.

The dirty little secret, though, is that the law—both written statute and decisions handed down by the courts, which are charged with interpreting statute—is often open to interpretation, especially when it’s relatively new and untested. Some of the body of online reputation law fits the “new and untested” bill. And while other elements are more settled, they don’t universally benefit those looking to burnish their online image. So while these five areas of the law may help your web reputation campaign, they may also work against it. In any event, this article will help you weigh the pros and cons, and consider the resources that might be involved.

Branded vs. non-branded content: What’s the difference and why should you care?

Branded content is usually clearly about a brand and appears to either represent it or makes it the subject of the content.

How the Internet Hates

Honest review sites are an important and valuable part of the information ecosystem. Yet often search engines amplify what should be a whisper to a scream. Who are the players in the bad news ecosystem? Reputation X studied 1000 people and companies with online reputation problems and here's what we learned.

Turning Customers Into Salespeople

Most business owners would agree that it would be beneficial to be able to turn their customers into sales people who go out and help bring in new business. The idea sounds complicated, and even expensive, but it may not  be that difficult to use your marketing programs to turn your customers into your own sales force.

How to Promote Web Content in Two Sort of Easy Steps

You've written great content (or someone else has written it), now what do you do? Just post it and pray for traffic? That's not good enough. Instead, schedule multiple social postings and then syndicate your content. Here is how to do it in two 'sort of easy' steps. 

Crisis Management Team Best Practices

Chiptole will survive e. coli just like Jack in the Box did in 1993. But there is a 100% certainty a new threat will demonize some other company and destroy its reputation in the coming year. At the end of next year lists will be made of the biggest PR catastrophies. None of the players yet know they'll be next to dance at gunpoint. But who does the cleanup? There are often three pieces to a crisis management team: the internal team, third-party specialists, and ghost media consultants who work quietly in the background. 

What is the Streisand Effect?

Summary

On May 30th, 2003 it was reported that Barbra Streisand sued a man claiming an invasion of her privacy because he shared aerial pictures of her Malibu home. Streisand inadvertently attracted more attention to her home by trying to suppress the images. The Streisand Effect is when the action of suppressing something to reduce or remove visibility it causes the opposite to happen. Similar terms include blowback and astroturfing. 

Online Identity Management in the Post-Privacy Era

Online identity management is a subset of online reputation management in that it deals with the management of who a person appears to be online. One example of online identity management is the use of different personas for various online interactions in an attempt to mask personal identity exposure. Another is the use of a persons true persona online, but in a carefully managed way using search engine marketing, content management and public relations strategies.

Restaurant Reputation Management: The Challenges Franchises Face

Fast food restaurants occupy a special place in the dining ecosystem. While the dining experience is seldom researched on sites like OpenTable, they are susceptible to reputation problems. Problems come either at the regional level as in the case of Chipotles E. coli snafu, or at the local level like when Domino's was sued over wire brush bristles found in a Dominos pizza. Both cases were dramatic and affected the overall brand. But individual fast food restaurants can suffer a quieter, less dramatic online reputation problem. Some embrace a bad reputation, as in the case of Botto Italian Bistros' Yelp reviews, but most see a slow leak in prospective customers that can cost an individual restaurant thousands or more in lost revenue. 

Reputation Protection Case Study

This is a case study outlining an individual executive reputation management program conducted for a high-profile member of the financial industry. An already good reputation was transformed into a stellar one.

Global Manufacturing Firm Reputation Case Study

An example of a solution our reputation management firm provided for a global manufacturing firm that was experiencing active negative press for the company and its executive team. 

Industry: Tool Manufacturer (Global)

Entity: Company

Issue: Multiple negative reviews, journalism and YouTube

Technique: Mixed. Dilution and Suppression with one removal

Duration: 12 Months

What is a Guest Post?

Here's a question we get a lot from clients: What is a guest post? How is it different than a regular blog post? A Guest Post is a an article written and posted on someone else's blog. When you write something on your own blog its just a "post", but on someone elses blog the writer is a ‘guest’. Guest posts are valuable tools for reputation marketing for a number reasons like getting your brand mentioned or occupying branded search query results. But most people use them to embed backlinks. Guest posts are abused though, and we'll get to that later in this article. 

Executive Reputation Case Study

Over the years we've managed the online reputations of a lot of executives. Industries have included clothing, manufacturing, hospitality, biotechnology, government (foreign and domestic) and many others. But an especially large portion have been executives in financial service related industries. This case study focuses on one of those whose problems included the New York Times, Bloomberg and Ripoff Report. Names and circumstances have been adjusted to some degree to protect the identity of our client.

Note: The illustrative examples provided in this article are of similar people and entities in order to protect the identity of our client. 

5 Steps to Improve Reputation E-Book

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